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Frequently asked questions
We reset your space between guests. This usually includes:Removing all trash and replacing bin linersDusting surfaces and wiping countersCleaning and sanitizing bathrooms (toilet, sink, tub/shower, mirrors)Cleaning the kitchen (sink, counters, exterior of appliances, stovetop)Wiping high‑touch areas (light switches, handles, remotes)Vacuuming and mopping all floorsMaking beds with fresh linensLight spot‑cleaning of walls and doors where needed
We recommend at least 4–5 hours between checkout and check‑in. This gives us enough time to clean thoroughly, wash and dry linens, restock supplies, and do a final walk‑through so everything is guest‑ready.
Yes. We can strip beds, wash and dry linens and towels, and remake the beds. If your building has shared laundry or limited machines, we may need extra time or a clear laundry plan. If you prefer to use a linen service, we can work with that too.
We bring our own professional cleaning products and tools. If you have specific products you want us to use (for example, eco‑friendly or fragrance‑free), just let us know and have them available in the unit.
Pricing is usually based on the size of the unit (number of bedrooms and bathrooms), how often we clean it, and any add‑on services like deep cleaning, inside oven/fridge, or extra laundry. We’ll give you a clear quote before we start so you know exactly what to expect.
Yes, if you’d like. You can either:Keep a supply of items in the unit (toilet paper, paper towels, soap, shampoo, coffee, etc.), and we’ll restock as needed, orAsk us to purchase items for you and add them to your invoice.
Yes. During each turnover we keep an eye out for damage, stains, or missing items. If we notice anything, we’ll take photos and let you know right away so you can handle it through your booking platform.
Our pricing depends on property size and condition. We offer flat-rate quotes based on square footage - no surprises on the final bill.
It is your choice to be home or not. Many of our clients provide a key or lockbox code. We're fully insured and bonded, so your property is always in safe hands.
When our cleaners arrive they can give you a rough idea on how long your cleaning may take. Hpwever, with move in/out cleanings be prepared for your appointment to last a full day.
Yes - we arrive fully equipped. Just make sure the utilities (power and water) are still connected.
We stand behind our work with a 100% re-clean guarantee. If there's an issue, call us within 24 hours and we'll return to address it at no additional cost.
We will always try our best to accomodate last minute bookings - please call our office directly to inquire about short notice availability.
Yes, all our staff are fully trained and background-checked to ensure your safety and peace of mind.
Our booking process is simple and can be completed in under 60 seconds. You can book online or call us directly.
We proudly serve the Mississauga and Etobicoke areas, providing top-notch residential cleaning services.
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